Shipping policy
Processing time
In-stock orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays are processed on the next business day.
Made-to-order and custom colors — including build-your-own packs and colors dyed to your request — have a longer lead time. We'll confirm the expected timeframe at checkout or by email before the order ships.
Shipping rates & free shipping
- United States: Free standard shipping on orders over $50. Orders under $50 are charged shipping calculated at checkout.
- International: Free standard shipping on orders over $80. Otherwise, international rates are calculated at checkout.
The rate you pay is shown at checkout before you complete your order.
Delivery estimates
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other events outside our control. Once we transfer an order to the carrier, title and risk of loss pass to you.
International orders, duties & taxes
International customers are responsible for any customs duties, import taxes, or brokerage fees charged by the destination country. These are not included in your order total and are collected by the carrier or customs authority. Please check your country's import rules before ordering.
Wrong or incomplete addresses
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address. If you notice a mistake, contact us at contact@silkhee-us.com as soon as possible and we'll try to correct it before the order ships.
Lost, delayed, or damaged in transit
If your order hasn't arrived within a reasonable time after the estimated delivery date, or if it arrives damaged, contact us at contact@silkhee-us.com and we'll help track it down or make it right. For damaged or defective items, please see our Refund Policy.
Returns
For returns and exchanges, please see our Refund Policy.
Contact
Questions about shipping? Email us at contact@silkhee-us.com.